Terms and Conditions


All orders placed through our website are subject to availability and acceptance. Airport Retail Enterprises (UK) Limited reserve the right to refuse or cancel any order for any reason.

Prices

Prices listed on the website are subject to change without notice. The final price for an order will be confirmed at checkout.

Payment

Payment for orders must be made through our accepted payment methods. Payment must be received in full before your order is processed.


We do not store credit card details nor do we share customer details with any 3rd parties.
Airport Retail Enterprises (UK) Limited always respect the right to privacy of all visitors to our website. Because the internet is not a secure medium we have implemented all reasonable security measures to, where possible, protect the loss, misuse or alteration of information placed under our control. We do not store credit card details nor do we share customer details with any 3rd parties


If you are dissatisfied with the quality of any Products or the service provided by us and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact us directly to lodge your complaint and, where appropriate, following Airport Retail Enterprises (UK) Limited own complaint procedures.


By placing an Order through the Website, you warrant that you are at least 21 years old. If you are lucky enough to look under 25 you may be asked for ID before alcohol is served to you.

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Opening times

Sunday 00:00 - 23:59
Monday 00:00 - 23:59
Tuesday 00:00 - 23:59
Wednesday 00:00 - 23:59
Thursday 00:00 - 23:59
Friday 00:00 - 23:59
Saturday 00:00 - 23:59
Airport Retail Enterprises (UK) Limited

Company No. 08706988
LHR T2 - Big Smoke Taphouse & Kitchen Heathrow Terminal 2 Hounslow London TW6 1EW
☎ 020 8759 9998
Read our T&C's, privacy and data protection policies
We cannot process discounts online. If you are a Priority Pass, LoungeKey or LHR staff member, or have an airline voucher, please order via our waiting staff team.

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