Terms and Conditions

General Policy

All orders placed through our website are subject to availability and acceptance. Airport Retail Enterprises (UK) Limited reserve the right to refuse or cancel any order for any reason.

Prices

Prices listed on the website are subject to change without notice. The final price for an order will be confirmed at checkout.

Payment

Payment for orders must be made through our accepted payment methods. Payment must be received in full before your order is processed.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.
Airport Retail Enterprises (UK) Limited always respect the right to privacy of all visitors to our website. Because the internet is not a secure medium we have implemented all reasonable security measures to, where possible, protect the loss, misuse or alteration of information placed under our control. We do not store credit card details nor do we share customer details with any 3rd parties

Refund Policy

If you are dissatisfied with the quality of any Products or the service provided by us and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact us directly to lodge your complaint and, where appropriate, following Airport Retail Enterprises (UK) Limited own complaint procedures.

Age Policy

By placing an Order through the Website, you warrant that you are at least 21 years old. If you are lucky enough to look under 25 you may be asked for ID before alcohol is served to you.

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Open now

Opening times

Sunday	00:00 - 23:59
Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59

We cannot process discounts online. If you are a Priority Pass, LoungeKey or LHR staff member, or have an airline voucher, please order via our waiting staff team.

Visit our other sites

Big Smoke Taphouse & Kitchen
London Heathrow Airport, Terminal 2, Hounslow TW6 1EW

The Oceanic Pub & Kitchen
London Heathrow Airport, Terminal 3, Landside, Hounslow TW6 1QG

The Globe Pub & Kitchen
London Heathrow Airport, Terminal 5, Landside, Wellington Rd, Hounslow, TW6 2GA

Big Smoke Taphouse & Kitchen
London Luton Airport, Airport Way, Luton LU2 9LY

Nolito Italian Bar and Grill
London Luton Airport, Airport Way, Luton LU2 9LY

Avalon Crafted Coffee
London Luton Airport, Airport Way, Luton LU2 9LY

The Grain Store
London Gatwick Airport, South Terminal, International Departures Lounge, Gatwick RH6 0NP